Our Returns Policy

We understand sometimes a product just isn't right for you, you can return orders up to 14 days after you have received them. 

HERE ARE SOME THINGS TO KNOW BEFORE YOU RETURN YOUR ITEM.

To be eligible for a refund the products you are returning must be:

  • Received within the last 14 days
  • Unworn, undamaged and unmarked
  • In their original condition and in a Postal Bag.
  • In the original packaging or shoe box (we consider this part of the item).
  • Faull’s Shoes does not accept returns after 14 days from the date received.
  • Returns are not available for outlet orders.

    Costs of return:

    • For any items purchased you will need to cover the cost of your return. Unless the product you purchased was deemed faulty.
    • If your product was purchased without your authority you will have to cover any banking fees.

    Please ensure your Order ID Number is indicated on your parcel:

    • This can be found on your order confirmation email sent to you at the time you place your order.
      Post your order to:
      Harem Fashions Pty Ltd
      Attention: BUENO SHOES ONLINE
      15 The Boulevard, Norlane
      Geelong  VIC 3214
      Victoria Australia
      Ph: +61 3 52770151
      Fax: +61 3 52770195
       
      Returns:
      For all returns, we recommend that you email  info@buenoshoes.com.au
      If the size isn’t quite right for the product you’ve ordered, we recommend that you order the shoe in the correct size as soon as you can because we do not offer order exchanges and we really don’t want you to miss out! Then follow the above steps to send back the size you don't want.
      *Note: For ALL AFTERPAY purchases and return or exchange requests – please email and we will assist with your request info@buenoshoes.com.au
       
      PLEASE NOTE THAT YOUR REFUND WILL THEN BE RETURNED BACK TO YOUR ORIGINAL PAYMENT METHOD AT THE TIME OF PURCHASE BY OUR ONLINE TEAM UPTO 10 BUSINESS DAYS.
       
      Tips for trying on your shoes
      • Try the shoes on carpet to avoid scratching the soles
      • Use a stocking or sock when trying on lighter coloured shoes.
      • Please Email us for any questions regarding fitting via email info@buenoshoes.com.au or see our fitting guides online.
       
      Refunds Process
      Once returns are received in our online office, our Returns Team will determine whether the product is eligible for a refund. When it is approved, it will be forwarded to the Finance Team for processing. Our team will send you an email to let you know that the refund has been processed. Once your refund has been processed, please allow upto 10 business days (this may vary depending on your financial institution) for the funds to appear in your account.
      Used online credit or promotion code:
      • If an online credit was used to place your order, we will provide you with another online credit code.
      • Items that were bought during a discount promotion or were bought with a voucher will be refunded for the amount paid for the item i.e. the listed price for that item at the time of the order less the discount applied.
      Please Note:
      • If any items are not eligible for a refund we will contact you.
      • During peak trading times (including but not limited to Christmas and sale) refunds may take slightly longer to process.
       
      We reserve the right to decline an item for a refund if:
      • The return was made after 14 days
      • The products are marked, damaged or show signs of wear
      • The products are not returned in their original and undamaged box or packaging
      • If your order included a delivery charge, only the cost of the items returned will be refunded unless the goods were deemed faulty. Please see more about faulty goods below.
      Goods deemed as faulty:
      The Bueno Shoes Returns Policy includes the rights you are entitled to under the Australian Consumer Law.
      If your new purchase is faulty please contact us via email info@buenoshoes.com.au and we will assist you with your return.
      If your shoes have developed manufacturing faults after they have been worn, please contact our Customer Service Team via email info@buenoshoes.com.au Our office hours are Monday to Friday 9.00am to 5.30pm EST
      Bueno Shoes may request photos of the fault claim prior to approving the return.
      We may also consult with the supplier or manufacturer to determine if the item is faulty.
      If the item is found to be faulty, Bueno Shoes will repair, replace or refund your order where appropriate.

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